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The Outsourcing Toolkit is a comprehensive guide and directory for the emerging field of outsourcing, including expert advice on how to operate an outsourcing program, how to deal with the political a
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$199.00
The Six Sigma Toolkit covers all the basic statistics and quality improvement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the toolkit's position
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$199.00
Provides a clear, straightforward path, an abundance of examples, detailed real-life cases, and current data and statistics. It aims to 1) introduce ethical concepts that are relevant to resolving moral issues in business, 2) develop the reasoning and ana
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$199.00
The Business Process Management Essentials Kit shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All documents on business process management should be similar to it, but they arent. Kits that purport to tell peopl
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$199.00
A practical introduction to the different forms of middleware and how they can be combined to produce complex architectures that are suited to business needs. Intended for consultants, managers, architectures and designers of complex business software for
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$199.00
Ground-breaking guidebook invaluable for short-listing, evaluating, and selecting the best ASP match for your company's business and IT requirements. Explains the components of the 'virtual' ASP technology platform, and differentiates between the vario
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$199.00
Aimed at managers, this toolkit explains how to mobilize people to fulfill their company`s mission. It delves into business strategy measurement and management, and it details the four categories of the balanced scorecard: financial performance, customer
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$199.00
Overviews the best practices, tools, methods, and processes used to transform an organization's data into actionable knowledge. Outlines the technical, management, and political issues for building a successful business intelligence and information explo
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$199.00
The Business Process Management Toolkit provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This Toolkit also gives Business Process Management practitioners a framework and a set of
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$199.00
Provide Your Organization With a Structured Approach to Change
Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a st
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$249.00
Continual Service Improvement - CSI: A Key Element of the ITIL® Service Lifecycle
Why You Should Use this Toolkit
This toolkit covers all levels of applying Continual Service Improvement as part of ITSM maturing process. Presentations and files in th
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$199.00
Customer Relationship Essentials is a breakthrough Toolkit that makes transparent the complexities of customer relationship management.
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$199.00
Provides full coverage of data modeling and SQL. Includes a new chapter on future directions, including u-commerce; an XML chapter revised to include data schemas; new material on data integration and data quality; and new material on spatial and temporal
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$199.00
The latest edition of the single most authoritative toolkit on data warehousing!
Dimensional modeling has become the most widely accepted approach for data warehouse design. Here is a complete library of dimensional modeling techniques–– the most compr
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$199.00
Provides a complete guide to developing your company's data survival strategy, solutions for every company-PC to mainframe to the Internet, and the best practices for avoiding disasters and safeguarding your business.
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$99.00
Guidance on how to share information among peers to helps companies achieve greater success. Explains the latest management buzzwords, offers advice on keeping open communication with customers and co-workers, and maintaining a knowledge management progra
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$199.00
Enterprise architecture defines a firm’s needs for standardized tasks, job roles, systems, infrastructure, and data in core business processes. Thus, it helps a company to articulate how it will compete in a digital economy and it guides managers’ daily d
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$199.00
Revised toolkit with clear instructions on Enterprise Resource Planning. Shows how to properly launch a project, integrate financial planning with operational data, connect planning processes throughout the supply chain, and provide the foundation for suc
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$199.00
All you need to know about ISO 9000 in a single toolkit
A must for anyone in the business of implementing or interpreting ISO 9001:2000 and, more importantly, looking to gain added value and enhanced organisational performance from it.
The definitiv
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$199.00
Configuration management (CM) is an important, but often neglected, practice that allows application developers and project managers to better identify potential problems, manage changes, and track the progress of software projects. An effective CM strate
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$199.00
Seventy percent of all IT projects fail—and scores of books have attempted to help firms measure and manage IT systems and processes better in order to turn this figure around
In this Toolkit, IT Service Management experts The Art of Service argue that t
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$249.00
As an IT Consultant or Manager, you're expected to wear many hats... each one successfully! As you juggle the facets of your consulting and managerial role, it is essential to develop your business acumen. Without good business and administrative skills
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$199.00
The definitive work for IT professionals responsible for the management of the design, configuration, deployment, and maintenance of enterprise wide security projects. Provides specialized coverage of key project areas including Penetration Testing, Intru
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$199.00
ROI (Return on Investment) is today's key business tool for measuring how effectively money was spent--yet few IT managers receive any ROI training at all. The IT ROI Calculator Toolkit changes all that, showing IT pros at every level how to use ROI and
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$249.00
The Information Technology Infrastructure Library (ITIL) is now the world standard for IT service management. Most companies have embraced, and expect compliance with, the IT management disciplines that are documented and detailed in ITIL. And anyone who
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$249.00
Client Success Story
A customer service strategy for the long haul
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Problem: Poor customer service hurts the bottom line
2.
Approach: Diagnosis through to implementation
3.
Recommendations: Overhaul the cu
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$249.00
Organizational Behavior and Leadership Management Essentials
Gerard Blokdijk / Ivanka Manken
Our Price : $49.95
Category : Business, Finance
Size : 3210 KB
Print-ISBN : 9781742440217
Publisher : Emereo Pty Ltd
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$49.95
The Project Management Toolkit covers it all--from practical methods for making sure work gets done right and on time, to the mindset that can make you a great leader motivating your team to do their best. Using this is like reading the blueprint for how
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$199.00
Release Management (RM) is an important, but often neglected, practice that allows application developers and project managers to better identify potential problems, manage changes, and track the progress of software projects.
An effective RM strategy—
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$249.00
Radio Frequency Identification (RFID) is rapidly changing the way businesses track inventory and assets. From Wal-Mart and Tesco to the U.S. Department of Defense, early efforts are already showing benefits, but software, integration, and data processing
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$199.00
Practical guide describes how the supply chain operates and discusses the issues and techniques that are relevant for companies seeking to improve the management of their supply chains. Explains the metrics involve in measuring performance, and presents a
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$199.00
The Service Level Management Toolkit provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This toolkit also shows IT managers and executives at third-party SLM companies how to deplo
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$199.00
The Change Management Toolkit is a practical look at what it means to manage the people side of change, and gives the reader insight into best practices in this area.
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$249.00
he IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. Discover how a CMDB can help you manage your infrastructure more effectively. The combined power of a CMDB and ITIL® can help your organization achieve effe
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$249.00
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest technologies.
This toolkit is for you if you are:
* A business manager charged with researching, planning, and setting up a Help Desk
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$199.00
The definitive best practice guide to managing incidents as they relate to business activities and service level commitments.
Completely ITIL® and COBIT® compatible, this publication is available in instant download electronic formats.
Packed with p
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$249.00
Are you one of many new managers with limited managerial experience? Are you a technician or professional contemplating a move into management?
Or, has your technical position evolved to include significant management responsibilities?
The Manager
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$199.00
The Service Level Management Toolkit provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This toolkit also shows IT managers and executives at third-party SLM companies how to deplo
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$199.00
More and more businesses today have their receive phone service through Internet instead of local phone company lines. Many businesses are also using their internal local and wide-area network infrastructure to replace legacy enterprise telephone networks
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$199.00
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