Edular

Review
"If you are a manager and new to BPM, and want a serious introduction to the issues involved in using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this toolkit very useful." - BP Trends, Paul Declan

"With many diagrams and footnotes throughout, and a glossary of terms and suggestions on further reading, the toolkit enables the non-specialist reader to take a broad and informed view of business processes. Free from technical imperatives, and ideal for non-technical managers, this toolkit will also appeal to MBA and business studies students."
Abstracts of BP Public Administration and Development

Toolkit Description
Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this toolkit describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this toolkit will also appeal to MBA and business studies students.

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