The Change Management Toolkit

Provide Your Organization With a Structured Approach to Change

Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing changes in the IT Infrastructure. The actions to achieve this include the requirement to conduct repetitive actions that include scheduling, reporting and monitoring of IT Changes. The process must review achievements based on customer expectations and take steps to improve or modify Changes and the process accordingly. The Change Management Process Kit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization.

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Here's What You Will Receive in This Time-Saving Document Collection

Contents include Change Management Objectives and Goal templates, Change Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Change Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation. Here is a list of the specific documents included:

• Change review and assessment worksheet
• Business justification document
• PowerPoint presentation explaining the process of Change management
  
• Project and implementation plan template
  
• Communication plan to describe Change management to your organization.
• Policies, objectives and scope overview template
  
• Specific objectives and goals template
  
• Change process manager role(s) definition
• Forward schedule of changes document
• Change catagory definitions document
• Request for change (RFC) template
  
• Key Performance Indicators and Other Metrics definition template
  
• Change requirements template

The documents listed above correspond directly with IT Infrastructure Library (ITIL) processes. Clear instructions explaining the application of each template are provided within the corresponding documents.

The Change Management Process Kit is Yours Risk Free Today!

The instant you purchase the collection, the fact sheets, presentations and tools listed above will be available to you through a simple download. You may use the documents for up to 30 days. If anytime during that period you decide it does not meet the needs of your company, just let us know and we will refund the purchase.

 Contains 13 ready to use templates for successful Change Management

• Hundreds of pages
• Ready to use templates for implementing processes and activites
• Excellent ready reference for agreements, delivering presentations and proposals

Business Justification Documents

This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Change Management in your organisation.

Change Advisory Board Process and Minutes Template

When a Change Advisory Board is convened for certain types of changes, it is important to understand the process the CAB should take and the information that should be captured. These templates will provide a structure for this task.

Change Management Flyer - Business and IT Flyers

During your communication campaign it is important to let the organisation know what IT is doing. These flyers present an easy way of doing this.       
 

Change Management Implementation Plan / Project Plan

This documents provides a skeleton outline for planning and project managing your Change Management process implementation.
 

Change Management Policies, Guidelines and Scope Document

It is important to set Policies and Guidelines for your Change Management process, especially how this process interacts with Configuration Management and Release Management. This document provides a structure and written words.
 

Change Management PowerPoint Presentation

During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Change Management is and the benefits to the Organisation and IT Staff alike.
 

Change Management Process Manager Document

This document outlines the role, responsibility and tasks of the Change Management Process Manager. It also includes a brief outline of the necessary skills needed by a Change Manager.
 

Change Management Process Template

This document includes a series of objectives and goals for the Change Management process along with a skeleton map of the process itself.
 

Change Management Reports and KPI targets and additional metrics

A list of key reports and Key Performance Indicators for the Change Management process, plus additional metrics that may need to be considered.

Change Management Review Document

This document provides a guideline for reviewing your organisations current Change Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement.
 

Communication Plan

"To be successful with a process implementation it is important to have a communication plan in place. This document provides an approach and a list of documents that need to be created for your communication campaign.
 

E-Mail Text

During your communication campaign it is important to let the IT staff know about the Change Management process and the benefits it will provide to them. This document provides written words that can be distributed across your organisation.
 

Forward Schedule of Changes Template

Part of the process of Change Management is to ensure visibility of changes to the organisation and IT departments alike. This is done through the Forward Schedule of Changes. This template provides an example of a Forward Schedule of Changes.
 

Request for Change (RFC) Template

This is a template for Requests For Changes. It details the most common set of information that should be being captured during the process of a change.

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