Six Sigma - the basics, a user-friendly guide
The Six Sigma Toolkit covers all the basic statistics and quality improvement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the toolkit's position as the leading comprehensive guide to Six Sigma.
Key changes to this edition include:
New chapters on DFSS (Design for Six Sigma); Minitab, the most popular statistical software for Six Sigma; Six Sigma philosophy and values; flowcharting; and SIPOC
Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control)
Dozens of downloadable, customizable Six Sigma work sheets
New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)
The Six Sigma Toolkit is for Everyone, a practical guide that explains the underpinnings of the revolutionary quality assurance methodology.
Appropriate for employees and top management alike, this site and toolkit is the only one you need if your company is currently implementing or contemplating Six Sigma. It tells you what Six Sigma is and is not, what it does and how it does it, and what your role likely will be in the implementation process. It uses straightforward definitions and in-depth examples to outline the processes, impact, and desired end result of implementation–eliminating the confusion and fear many feel when first introduced to Six Sigma. If you need to understand the basics, then this is site for you. Topics include: - The origins and history of Six Sigma
- Business Process Management: Six Sigma as management philosophy
- Individual and team tactics
- The ten basic tools each team member needs to succeed
- How you and your organization must change to make Six Sigma work
This Six Sigma Survival Kit explains Six Sigma and shows how it's working at companies such as General Electric, Polaroid, and Allied Signal. Most companies today are working at a "sigma" level of between 3.5 and 4, and that with just a one-sigma shift, companies will experience "a 20 percent margin improvement, a 12 to 18 percent increase in capacity, a 12 percent reduction in the number of employees," as well as "a 10 to 30 percent capital reduction." Sigma is a quality metric that counts the number of defects per million opportunities (DPMO). For example, a sigma level of 3.5 means that a process has 22,700 DPMO; a sigma level of 4.5, 1,350 DPMO; and a perfect six sigma, 3 DPMO. At the heart of Six Sigma is the notion that quality saves money--lots of money. For most companies "the cost of quality is roughly 25 to 40 percent of sales revenue ... at six sigma the cost of quality declines to less than one percent of sales revenue." The idea is not to create quality-assurance programs but to eliminate the need for them altogether. When a company is operating at six sigma, costs that would otherwise go to inspection, rework, warranties, and customer service drop to the bottom line. Six Sigma is a compelling concept that many companies have tied their futures to. What is Six Sigma?
First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps organizations focus on developing and delivering near-perfect products and services. Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. Six Sigma has changed the DNA of many organizations — it is now the way they work — in everything they do and in every product they design. The Six Sigma Tool Box is a comprehensive self-help set of Documents to adapting and using the system under various conditions. It covers fundamentals and provide specific suggestions for aligning the process with individual needs and goals. These include sections on balancing potential costs and benefits, clarifying objectives, and defining time frames. Plus the Toolbox focuses on implementation through a detailed yet flexible road map tied to a company's core processes, key customers, current performance, "high-potential improvement opportunities," and future practices. Diligent managers will be able to bring at least basic components to their organization with the tools and techniques provided. To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means organizations need to be nearly flawless in executing their key processes. Six Sigma is a vision many organizations strive toward and a philosophy that is part of their business culture. Key Concepts of Six Sigma At its core, Six Sigma revolves around a few key concepts. | Critical to Quality: | Attributes most important to the customer | | Defect: | Failing to deliver what the customer wants | | Process Capability: | What your process can deliver | | Variation: | What the customer sees and feels | | Stable Operations: | Ensuring consistent, predictable processes to improve what the customer sees and feels | | Design for Six Sigma: | Designing to meet customer needs and process capability | THE SIX SIGMA TOOLBOX - A COMPLETE PACKAGE The 'how to' of Six Sigma, filled with practical examples. One thing's for sure: The Six Sigma Toolbox makes Six Sigma initiatives far more straight forward. No doubt about it: it de-mystifies Six Sigma, is fast and easy to use and your number-one source, designed to suit your Six Sigma needs. To show you what we mean, have a look at the supreme content of the documents in the Six Sigma Toolbox: - Fact Sheet – Six Sigma in a nutshell. This is a simple, concise overview of Six Sigma. Key phrases, concepts and basic activities are summarized.
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Six Sigma Presentation. An introductory PowerPoint presentation on Six Sigma. Use this document to generate discussion in your own organization or as part of an awareness building campaign. Cut down the size of what we’ve given you for a concise management presentation. -
Overview Document. This document can be used to start discussion about Six Sigma. It explains key concepts and touches on training elements required. It is more in depth than the Fact Sheet, but still easy and quick to take in. -
Workshop Presentation. This is a workshop presentation. This presentation can be the basis for a half day-long workshop with colleagues involved in discussing a Six Sigma project. It includes speaker notes and exercises to help embed the concept of Six Sigma. -
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Six Sigma Calculator. This simple to use and basic calculator allows you to enter some values into cells and see the equivalent Six Sigma result. -
Six Sigma Starters Document. Extensive Explanations on Six Sigma, that can be taken as a work through tutorial on Six Sigma. Covers the history of Six Sigma, Six Sigma costs and savings, what is Six Sigma, Critical to Quality—CTQ, Why DMAIC is significant in Six Sigma?, Benefits of Implementing Six Sigma, Who Are the Six Sigma Practitioners, Design for Six Sigma Roadmap -
Defining Requirements. One of the most important aspects in undertaking any major initiative is to understand what the requirements for the initiative are. This template document helps the organization to define its service requirements for any improvement initiative. Not only can this document be used to collect thoughts on what is required for a Six Sigma project, it can similarly be used for other initiatives in HR, IT and other business process areas. -
Process Definition Defining just what a process is can often be a matter of confusion and debate. In the Information Technology environment, there is growing acceptance that the Information Technology Infrastructure Library (ITIL) defines world’s best practice through a common sense set of processes. While this Management kit focuses on Six Sigma, it is appropriate for us to make available some valuable information that helps to define processes. This one key document does that. -
ITIL Process Assessment. An Excel spreadsheet that is used to gather responses to the questions regarding ITIL. The questions help you determine what areas are working well and which areas are in need of some attention. This spreadsheet assesses how your organization measures up against ITIL. Questions are posed for each process area. Multiple participants can take part in the assessment. -
Maturity score A short review of the scoring system used in the assessment.
- Many pages with easy-to-follow sections
- An extensive must-do checklist based on our experience implementing Six Sigma in over 40 industries
- New practical advice on awareness, planning, implementation, and review
- New commentary on delivering upon business value
- All-new "tuneup" section tailored to improve the performance of existing initiatives
- Fully updated throughout to take account of current Best Practices and policies, and the state of their use
The SIG SIGMA TOOLBOX takes the guesswork out of SIX SIGMA Download now:
Learn about Six Sigma and achieve Green Belt or Yellow Belt certification through our On-Line Courses - offered at a fraction of the cost of old economy education programs, with complete scheduling flexibility.
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All the Documents - The Six Sigma Toolkit
